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Gaming Customer Serv Rep in Austin, TX at TMD Staffing

Date Posted: 9/27/2018

Job Snapshot

Job Description

  1. Do you have a passion for gaming?
  2. Do you spend your time thinking about the next time you can game?
  3. Are you a master at getting people to turn that frown upside down?
  4. Do you have excellent communication skills and an ability to make confusing ideas simple?
  5. Have you ever thought to yourself "working in the video games industry sounds like the coolest job ever"? If you answered yes to any or all of these questions then we want you!

RESPONSIBILITIES
As a Customer Support Representative it will be your responsibility to provide the following service points through game, web-interface or email communication:

  • Respond to customer inquiries accurately, and provide first-contact resolution
  • Manage integrity of customer experience by taking ownership of customer interactions
  • Review in-game interactions to ensure Terms of Service are being met and that we are providing an appropriate game environment for players
  • Ensure privacy and security of customer game accounts by following procedures established by customer service management
  • Maintain productivity levels that meet or exceed departmental goals
Maintain a polite and courteous disposition in pressure situations

Job Requirements

REQUIREMENTS

  • One year of experience working with or playing MMOs

OR

  • One year of Customer Service experience


  • Strong Knowledge of Hardware and software troubleshooting for both PC and Mac
    • Gathering PC information, installing, crashing, patching, network connectivity, etc.
  • Detail Oriented
  • Ability to type 30+ WPM
  • OPEN AVAILABILITY
    • Shifts will ranges across a 24/7 period.  Shifts depend on in game need and will vary depending on Patches, traffic etc.
    • Shifts will include nights, weekends and holiday hours

Job Snapshot

  • Full-time
  • Travel- none
  • Experience- At least 1 year
  • Degree- none
  • $10.00/hour

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