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Bilingual Account Receivable- Collector in Houston, TX at TMD Staffing

Date Posted: 1/10/2019

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Houston, TX
  • Job Type:
  • Experience:
    At least 1 year(s)
  • Date Posted:
    1/10/2019

Job Description


Researches account activity and resolves past due accounts through extensive contact with customers.

Essential Duties and Responsibilities
.
·  Initiates telephone and/or email contact with internal & external customers with amounts past due, determining reason and arranging for collection or adjustment to correct errors in accounts.

·  Negotiates payment plans with customers; follows guidelines for follow-up on payment plans.

·  Reviews deadlines for collection action events, initiates collection activities.

·  Resolves collection disputes; makes inquiries, researches, and communicates with internal and external customers. Performs severance activities after approvals; stop service, cancellation & container removal.

·  Maintains records of all delinquent accounts by logging collection notes and dispositioning the Dialer with each contact.

·  Interacts with first party and third party collection agencies if necessary.

·  Handles telephone inquiries from customers.

·  Prepares Collection Reports for Supervision as requested.

·  Processes and resolves NSF transactions

·  Other duties as assigned.

Job Requirements

High school diploma or equivalent and 2-3  years previous customer service experience.
Preferred: Applicable training or experience in a call center environment, experience with commercial customers and business to business collections or customer service.

Basic financial skills including knowledge of commonly used collections practices and procedures.

Proficient in working on a PC, and competent in the use of Microsoft Office. Full proficiency in Excel and Word.

Ability to interact and communicate effectively, orally and in writing.

Ability to multi-task and take higher levels of stress.

Ability to work both in a team and independently.

Bilingual in English and Spanish







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